Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) explains how Shalby Limited, which owns and operates
this Website for and on behalf of Dr. Darshini Shah and Shalby Dental Cosmetics &
Implantology Centre (“we”, “us”, or “our”), collects, uses, stores, discloses, and
protects personal information collected through www.drdarshinishah.com (the “Website”).

By accessing or using this Website or voluntarily submitting your personal information
through any form or feature available on the Website, you acknowledge that you have
read and understood this Privacy Policy and agree to the collection, use, storage,
processing, disclosure, transfer, and retention of your personal information as
described in this Privacy Policy and as permitted under applicable law.

This Policy is published in accordance with the provisions of the Digital Personal
Data Protection Act, 2023, the Information Technology Act, 2000, the Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data
or Information) Rules, 2011 (to the extent applicable), and other applicable laws in India.

2. Information We Collect

(a) Information You Provide Directly

When you voluntarily submit information through the Website, we may collect:

• Appointment Request / Contact Form:
  Name, email address, phone number, city, and the contents of your enquiry.
• Information relating to your preferred appointment date or time,
  if voluntarily provided.
• Information relating to your dental condition or treatment enquiry
  voluntarily submitted by you.
• Any photographs, radiographs, reports, or other documents
  voluntarily uploaded by you.
• Any additional information that you voluntarily choose to provide
  through free-text fields.

You are requested not to submit unnecessary medical or other sensitive personal
information through the enquiry forms unless reasonably required for responding
to your request.

(b) Information Collected Automatically

When you visit the Website, we may automatically collect certain technical
information, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Date and time of access;
• Pages viewed and navigation patterns;
• Referring website;
• Cookies and similar tracking technologies;
• Device identifiers; and
• Website usage analytics.

(c) Communications Through Third-Party Platforms

If you communicate with us through WhatsApp, social media platforms, online messaging
services, Google Maps, or access appointment booking services through third-party
platforms linked from this Website, the information you provide through those platforms
will also be governed by the respective privacy policies and terms of those third-party platforms.

3. How We Use Your Information

We may use the information collected through the Website to:

• Respond to your enquiries;
• Process appointment requests;
• Communicate regarding your enquiry or appointment;
• Facilitate appointment scheduling;
• Provide information requested by you;
• Improve the functionality, content, security, and user experience
  of the Website;
• Maintain internal records;
• Analyse Website traffic and visitor behaviour;
• Detect, investigate, and prevent fraud, abuse, technical issues,
  or unauthorised activities;
• Comply with applicable legal, regulatory, judicial,
  or governmental requirements; and
• Protect our legal rights and legitimate interests.

We do not use personal information submitted through the Website for unsolicited
marketing communications without your consent, unless otherwise permitted
under applicable law.

4. No Doctor–Patient Relationship

The Website is intended to provide general information regarding dental healthcare
and facilitate communication.

Submission of an enquiry, appointment request, or any other communication through
this Website does not establish a doctor-patient relationship between you and
Dr. Darshini Shah, Shalby Dental Cosmetics & Implantology Centre, or Shalby Limited.

Nothing contained on this Website constitutes dental advice, medical advice,
diagnosis, treatment, or a substitute for professional consultation.

A doctor-patient relationship is established only after a formal consultation
has taken place with Dr. Darshini Shah or another authorised healthcare professional.

5. Legal Basis and Consent

By voluntarily providing your personal information through this Website, you consent
to its collection, use, storage, and processing for the purposes described in this Policy
and as otherwise permitted under applicable law.

Where you voluntarily provide health-related or other sensitive personal information
in any enquiry or communication, you expressly consent to our processing of such
information solely for:

• Responding to your enquiry;
• Facilitating appointment-related services;
• Communicating with you;
• Providing healthcare-related assistance; or
• Complying with applicable legal obligations.

You may withdraw your consent where permitted by applicable law; however, such
withdrawal may affect our ability to respond to your enquiry or provide requested services.

6. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose your information only in the following circumstances:

• Within Shalby Limited, Shalby Dental Cosmetics & Implantology Centre,
  their hospitals, affiliates, employees, consultants, and authorised
  personnel on a need-to-know basis for responding to enquiries,
  facilitating appointments, and providing administrative support;
• To third-party service providers assisting us with Website hosting,
  maintenance, analytics, spam prevention, CAPTCHA verification,
  cloud storage, technical support, and similar services, who are
  contractually obligated to maintain confidentiality;
• To third-party appointment booking, communication, or messaging platforms
  where you voluntarily choose to access such services through links provided
  on this Website. Once redirected, the processing of your information shall
  be governed by the privacy policies of those third-party platforms;
• Where disclosure is required by applicable law, judicial order,
  governmental authority, or regulatory requirement; or
• Where necessary to protect the rights, safety, property, or legitimate
  interests of Dr. Darshini Shah, Shalby Dental Cosmetics & Implantology Centre,
  Shalby Limited, our users, or the public.

7. Cookies and Tracking Technologies

The Website may use cookies and similar technologies to:

• Remember user preferences;
• Improve Website functionality;
• Analyse Website traffic and visitor behaviour;
• Monitor Website performance;
• Support embedded third-party content such as YouTube videos,
  Google Maps, or social media integrations; and
• Enhance the overall user experience.

Certain third-party services, including analytics providers and embedded
content providers, may also place cookies in accordance with their own
privacy policies.

You may disable cookies through your browser settings. However, doing so
may affect certain Website features.

8. Data Retention

We retain personal information only for as long as reasonably necessary
to fulfil the purposes described in this Privacy Policy or for such longer
period as may be required or permitted under applicable law, including legal,
regulatory, accounting, audit, healthcare record-keeping, or dispute-resolution
requirements.

Upon expiry of the applicable retention period, personal information will be
securely deleted, anonymised, or otherwise disposed of in accordance with
applicable law and our internal data retention policies.

9. Data Security

We implement reasonable technical, organisational, and administrative safeguards
designed to protect personal information against accidental loss, unauthorised
access, misuse, alteration, disclosure, or destruction.

These safeguards may include appropriate access controls, secure hosting environments,
encryption where appropriate, firewall protection, periodic monitoring, and other
reasonable security measures consistent with applicable law.

Despite these measures, no method of transmission over the Internet or electronic
storage is completely secure. Accordingly, while we strive to protect your
information, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of any information
transmitted through their own devices and internet connections.

10. Children’s Privacy

This Website is not intended for individuals below 18 years of age.

We do not knowingly collect personal information directly from children
through the general enquiry or appointment request forms.

Where an enquiry or appointment request relates to a minor patient requiring
dental consultation or treatment, the relevant information should be submitted
only by, or with the consent of, the child’s parent or lawful guardian.

If we become aware that personal information has been collected from a child
in violation of applicable law, we will take reasonable steps to delete such information.

11. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023,
you may, where applicable:

• Request access to your personal information;
• Request correction or updating of inaccurate or incomplete information;
• Request deletion or erasure of your personal information,
  subject to applicable legal obligations;
• Withdraw consent where processing is based on consent;
• Request information regarding the processing of your personal information; and
• Contact our Grievance Officer regarding any concerns relating to
  the processing of your personal information.

We will endeavour to respond to all legitimate requests within a reasonable
period and in accordance with applicable law.

12. Third-Party Websites

This Website may contain links to third-party websites, applications, or platforms,
including but not limited to Instagram, WhatsApp, Google Maps, Google Reviews,
YouTube, social media platforms, online communication services, appointment
scheduling platforms, and other external websites.

These links are provided solely for your convenience.

We do not own, operate, or control such third-party platforms and are not
responsible for their privacy practices, security, availability, or content.

Your use of any third-party website or platform shall remain subject to that
third party’s own privacy policy and terms of use. We encourage users to review
those policies before submitting any personal information.

13. Dental and Medical Emergencies

This Website is intended solely for informational purposes and general communication.

It is not intended for reporting dental or medical emergencies.

If you require urgent dental care or emergency medical assistance, immediately
contact your nearest hospital, emergency medical services, or qualified healthcare provider.

Communications submitted through this Website, including enquiry forms, emails,
WhatsApp messages, or appointment requests, may not receive an immediate response
and should not be relied upon for emergency care.

14. International Users

If you access this Website from outside India, you acknowledge and agree that
your personal information may be transferred to, stored, processed, and maintained
on servers located in India or other jurisdictions where our authorised service
providers operate, in accordance with this Privacy Policy and applicable law.

By voluntarily providing your information, you expressly consent to such transfer,
storage, and processing.

15. Changes to this Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes
in legal requirements, regulatory guidance, business practices, Website functionality,
or technological developments.

Any revised version will be published on this page together with an updated
“Last Updated” date.

Your continued access to or use of the Website after publication of any revised
Privacy Policy constitutes your acceptance of the updated Privacy Policy.

16. Grievance Officer / Contact Us

For any questions, requests, complaints, or grievances relating to this Privacy
Policy or the processing of your personal information, please contact: